Consider all the evidence and make your findings with intelligence and impartiality without bias, sympathy and prejudice so that the plaintiff(s) and the defendant(s) will feel their case was fairly and impartially tried.
You must not be influenced by any consideration of sympathy or prejudice. Sympathy is a common human experience and the law does not expect you to be free from such normal reactions. However, the law requires you to disregard sympathy and not permit it to influence your verdict. You should treat each party with equal consideration[, whether that party is an individual or a business].
It is your duty to weigh the evidence carefully, to decide all the disputed questions of fact, to apply the instructions of the judge to your findings and to render your verdict accordingly. In fulfilling your duty as jurors, your efforts must be to arrive at a fair and just verdict.
Where's the empathy?